{"id":15879,"date":"2026-09-10T11:12:05","date_gmt":"2026-09-10T09:12:05","guid":{"rendered":"https:\/\/occident-media.com\/right-of-withdrawal\/"},"modified":"2026-09-11T14:23:58","modified_gmt":"2026-09-11T12:23:58","slug":"right-of-withdrawal","status":"publish","type":"page","link":"https:\/\/occident-media.com\/en\/right-of-withdrawal\/","title":{"rendered":"Right of withdrawal"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"15879\" class=\"elementor elementor-15879 elementor-15873\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1b8e6f6 e-ecs-flex e-flex e-con-boxed e-con e-parent\" data-id=\"1b8e6f6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d568c49 elementor-widget elementor-widget-heading\" data-id=\"d568c49\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">The small print<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d1a8e30 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"d1a8e30\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a508466 e-ecs-flex e-flex e-con-boxed e-con e-parent\" data-id=\"a508466\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-856301b e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"856301b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-c080ef5 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"c080ef5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3c0344e elementor-widget elementor-widget-text-editor\" data-id=\"3c0344e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>When you place an order with Occident Media B.V., you have the right to cancel your order within 14 days without giving any reason.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e69578f e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"e69578f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-01e5a5f elementor-widget elementor-widget-heading\" data-id=\"01e5a5f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">14-day cooling-off period<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f8120b9 elementor-widget elementor-widget-text-editor\" data-id=\"f8120b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The cooling-off period is 14 days and begins on the day after you, or a third party designated by you (other than the carrier), have received your order. If your order consists of several products that are delivered separately, the cooling-off period begins on the day after you have received the last product. You may inform us that you wish to exercise your right of withdrawal within the cooling-off period. You do not need to give a reason for this.    <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d255b16 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"d255b16\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7e2403a elementor-widget elementor-widget-heading\" data-id=\"7e2403a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">How do I exercise my right of withdrawal?<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f1c3e3a elementor-widget elementor-widget-text-editor\" data-id=\"f1c3e3a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Would you like to cancel your order? Please let us know clearly within the 14-day cooling-off period. You can do this, for example, by email or via our contact form.  <\/p><p class=\"isSelectedEnd\">Please include the following, if possible:<\/p><ul data-spread=\"false\"><li>your name;<\/li><li>your address;<\/li><li>the email address used to place the order;<\/li><li>your order number;<\/li><li>the date of your order;<\/li><li>that you wish to exercise your right of withdrawal.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1901673 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"1901673\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/occident-media.com\/en\/my-account\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Cancel an order<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b7d76bf e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"b7d76bf\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-80044a2 elementor-widget elementor-widget-heading\" data-id=\"80044a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Returning products<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cae8044 elementor-widget elementor-widget-text-editor\" data-id=\"cae8044\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Once you have informed us that you are exercising your right of withdrawal, you have a further 14 days to return the products to us. During the cooling-off period, we ask that you handle the products and their packaging with care. You may examine and assess a product in the same way as you would in a shop.  <\/p><p>If a product has been used beyond what is necessary to ascertain its nature, characteristics and functioning, and has consequently lost value, we may hold you liable for this loss of value. You are responsible for the direct costs of returning the products, unless otherwise agreed with you. <\/p><p><strong>Please send returns to:<\/strong><br \/>Occident Media B.V.<br \/>Geerstraat 1<br \/>5111 PS, Baarle-Nassau<\/p><p>If possible, please include your order number with your return so that we can process it quickly.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c5ed056 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"c5ed056\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d4c891b elementor-widget elementor-widget-heading\" data-id=\"d4c891b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Refund<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45c3edf elementor-widget elementor-widget-text-editor\" data-id=\"45c3edf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If you validly cancel the order, we will refund the purchase price. If you return the entire order, we will also refund the cost of our standard delivery. <\/p><p>Have you chosen a more expensive delivery method than our cheapest standard delivery? In that case, any additional costs associated with that delivery method will not be refunded. We will pay the amount due as soon as possible and no later than 14 days after we have received your notice of withdrawal.  <\/p><p>We may delay the refund until we have received the products, or until you have provided proof that you have returned them, whichever comes first. The refund will be made via the same payment method you used for the original order, unless otherwise agreed with you. We will not charge any fees for the refund.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0be4f63 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"0be4f63\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6adc9d0 elementor-widget elementor-widget-heading\" data-id=\"6adc9d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Damaged or incorrectly delivered product<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-81a0852 elementor-widget elementor-widget-text-editor\" data-id=\"81a0852\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Have you received a damaged product, or have we accidentally sent you the wrong item? If so, please get in touch with us. We\u2019ll look into finding a suitable solution as soon as possible.  <\/p><p>This is separate from your statutory rights where a product supplied does not comply with the contract.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a651dd7 e-con-full e-ecs-flex e-flex e-con e-child\" data-id=\"a651dd7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b37e681 elementor-widget elementor-widget-heading\" data-id=\"b37e681\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Contact<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7c91ec elementor-widget elementor-widget-text-editor\" data-id=\"c7c91ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Would you like to exercise your right of withdrawal, or do you have a question about your order? If so, please contact us: <\/p><p><strong>Occident Media B.V.<\/strong><br \/>Email: info@occident-media.com<br \/>Address: Geerstraat 1, 5111 PS, Baarle-Nassau<br \/>Chamber of Commerce number: 83904263<\/p><p>If you have any questions about an order, please quote your order number where possible.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>The small print When you place an order with Occident Media B.V., you have the right to cancel your order within 14 days without giving any reason. 14-day cooling-off period The cooling-off period is 14 days and begins on the day after you, or a third party designated by you (other than the carrier), have [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-15879","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/occident-media.com\/en\/wp-json\/wp\/v2\/pages\/15879","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/occident-media.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/occident-media.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/occident-media.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/occident-media.com\/en\/wp-json\/wp\/v2\/comments?post=15879"}],"version-history":[{"count":3,"href":"https:\/\/occident-media.com\/en\/wp-json\/wp\/v2\/pages\/15879\/revisions"}],"predecessor-version":[{"id":15891,"href":"https:\/\/occident-media.com\/en\/wp-json\/wp\/v2\/pages\/15879\/revisions\/15891"}],"wp:attachment":[{"href":"https:\/\/occident-media.com\/en\/wp-json\/wp\/v2\/media?parent=15879"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}